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Help Center & Training

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Account Access

7
  • Browser Tips for a Better J-Cred Experience
  • What to Do If You See Invalid Credentials
  • I Did Not Receive My Onboarding Email
  • Common Login Problems and How to Fix Them
  • How to Reset Your Password
  • How to Log In to J-Cred
  • How to Set Up Your J-Cred Account
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Compliance & Responsible Use

8
  • How to Protect Your J-Cred Account
  • How to Keep Better Records with Search ID and Reference
  • Why You Must Not Reuse Results for a Different Purpose
  • What a Prescribed Purpose Means in Practice
  • When Consent Records Must Be Kept
  • Why Employment Screening May Need a Job Description
  • Employment Screening and the Job Description Requirement
  • Responsible Use: Purpose, Consent, Reference, and Search ID
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Document Requests

8
  • How Client Admins Can Use the Document Tracker Better
  • What to Do If a Document Request Stays Open or In Progress
  • Why a Document Request May Be Rejected
  • Before You Submit a Document Request
  • How to View or Download a Completed Document Request
  • Understanding Document Tracker Statuses
  • How to Submit a Document Request
  • What Counts as a Document Request
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e-Consent

8
  • Understanding Signature Options in e-Consent
  • How the Qualification Step Works in e-Consent
  • Why a Candidate May Reject e-Consent
  • What the Candidate Needs Before Opening e-Consent
  • Before You Send an e-Consent Request
  • Understanding e-Consent Statuses and Reminders
  • What the Candidate Does in e-Consent
  • What e-Consent Is and How to Send It
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Getting Started

5
  • How to Explain J-Cred to a New Team Member
  • How to Prepare Your Team Before They Use J-Cred
  • What Approved and Onboarded Means
  • Your First Day in J-Cred: A Simple Checklist
  • Client Administrator Quick Start Guide
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Multi-Search

6
  • How to Read a Combined Multi-Search Report
  • Common Reasons a Multi-Search May Fail or Be Rejected
  • When to Use Multi-Search and When Not To
  • Understanding Multi-Search Statuses, Reports, and Re-Try
  • How to Run a Multi-Search
  • When to Use Multi-Search
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Platform Basics

9
  • How to Use Search History for Internal Follow-Up
  • Why Search IDs Matter Even When a Report Looks Fine
  • How to Re-Run an Older Search Correctly
  • Why Your Internal Reference Matters
  • How to Open, Switch, and Close Working Tabs
  • Understanding the Side Navigation Menu
  • Reports, Viewability, and Why Search IDs Matter
  • How to Use Filters, Tabs, and Exports in J-Cred
  • Understanding the Search History Page
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Real-Time Searches

16
  • What Bank Account Verification Can and Cannot Confirm
  • Before You Submit a Credit Search
  • When to Search by ID and When to Search by Name
  • Understanding Exact Match, Contains, and Starts With in Company Search
  • What to Do When a Search Returns No Results
  • How to Choose the Right Search Criteria
  • Which Search Should I Use? A Quick Decision Guide
  • How to Run a PEP and Sanctions Check
  • How to Run a Fraud Check
  • How to Run Credit Checks and Bank Account Verification
  • How to Search Deeds Office and Vehicle Ownership
  • How to Run a Trust Search
  • How to Search a Company or Director
  • How to Search a Deceased Estate
  • How to Run Person Verification and ID Photo Verification
  • How to Run a Person Trace
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Support & Troubleshooting

10
  • When to Contact Your Client Administrator First
  • Why You Should Not Work Around a Dispute by Re-Running a Search
  • What Challenged Information Means
  • Support Request vs Complaint vs Dispute
  • What External Dependencies Mean for Your Request
  • Understanding Response Times and Updates
  • What Information to Include When Contacting Support
  • What to Do If You Suspect Unauthorised Access
  • How to Handle Complaints, Disputes, and Challenged Information
  • Support, Service Continuity, and Turnaround Times
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Glossary & Admin

5
  • How to Prepare for Busy Periods in J-Cred
  • How to Reduce Rejected Requests in Your Team
  • A Manager’s Guide to Responsible J-Cred Use
  • Client Admin Handover Checklist
  • J-Cred Terms You Should Know
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  • e-Consent

e-Consent

  • Understanding Signature Options in e-Consent
  • How the Qualification Step Works in e-Consent
  • Why a Candidate May Reject e-Consent
  • What the Candidate Needs Before Opening e-Consent
  • Before You Send an e-Consent Request
  • Understanding e-Consent Statuses and Reminders
  • What the Candidate Does in e-Consent
  • What e-Consent Is and How to Send It

The power of data-driven insights for clients who want automated and custom compliance and risk management solutions.

Privacy Center

  • Privacy Policy
  • PAIA Notice
  • Consumer Protection Notice
  • About Us

Contact Us

Contact: +27 10 224 0589
E-mail: support@j-cred.co.za
Website: www.j-cred.co.za
Address: Unit 16, No.526 16th Road Constantia Square Office Park, Ranjespark, Gauteng 1685

News & Insights

  • GovTech – let’s move from great ideas to great results!
  • Beyond the Checkbox
  • KTO and Wisetax partner for 2025 Finance Indaba
  • Identity Intelligence – the core of J-Cred

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