Common Login Problems and How to Fix Them

Most login problems are simple and can be resolved quickly with a few checks.

Check these first #

• Make sure you are using the email address that was registered during onboarding.
• Check that Caps Lock is off before entering your password.
• Use the password reset flow if you are not sure that your password is correct.
• Try signing in again in a fresh browser tab or incognito window.
• Clear browser cache and cookies if the page is not behaving normally.

Security: Use your own account only and never share login details with another user.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.