RICA Compliance Checklist for Agents and Dealers

This checklist helps agents, dealers and onboarding teams register every SIM in full compliance with RICA.

1. Customer identification #

• Capture a valid SA ID (green book or smart card) or a valid passport for foreign nationals.
• Confirm the document is clear, legible and belongs to the customer.

2. Proof of address #

• Collect a physical address document no older than three months where required.

3. Customer information #

• Record full name, ID or passport number, physical address, contact number and SIM card number (ICCID).
• Double-check for spelling and number errors.

4. SIM verification #

• Confirm the SIM is new, unused and sealed, and that the SIM number matches the packaging.

5. Submit and confirm #

• Submit registration through the approved platform and wait for confirmation before activating the SIM.

Never activate a SIM before full RICA verification is confirmed.

This article is for general education and is not legal advice. Always confirm the latest requirements with the relevant regulator or your service provider.