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CLIENT SUPPORT HUB
CONTACT US

Help Center & Training

Verification 101

8

What Verification Means in a Trust Environment
Identity Verification 101
Understanding Match, No Match, Partial Match and Unable to Verify
Source-Connected Verification vs Document Collection
Why Consent, Purpose and Audit Trails Matter
What Is an Evidence Pack?
Understanding Real-Time and Manual Verification
What Information Is Usually Needed for a Verification Request

Account Access

7

Browser Tips for a Better J-Cred Experience
What to Do If You See Invalid Credentials
I Did Not Receive My Onboarding Email
Common Login Problems and How to Fix Them
How to Reset Your Password
How to Log In to J-Cred
How to Set Up Your J-Cred Account

Compliance & Responsible Use

8

How to Protect Your J-Cred Account
How to Keep Better Records with Search ID and Reference
Why You Must Not Reuse Results for a Different Purpose
What a Prescribed Purpose Means in Practice
When Consent Records Must Be Kept
Why Employment Screening May Need a Job Description
Employment Screening and the Job Description Requirement
Responsible Use: Purpose, Consent, Reference, and Search ID

Data Custodians & Official Sources

9

What Is a Data Custodian?
Home Affairs Checks 101
RTMC and Motor Vehicle-Related Verification 101
Umalusi Qualification Verification 101
SAQA and Foreign Qualification Evaluation 101
SAPS Criminal Record and Police Clearance Concepts
CIPC Company and Director Information 101
Credit Bureaus as Data Custodians
Why Source Availability and Turnaround Times Can Vary

Compliance & Responsible Use

8

POPIA 101 for Verification Users
National Credit Act 101 for Credit Information Use
FIC Act and Customer Due Diligence 101
Consent vs Lawful Purpose: What Is the Difference?
Data Minimisation in Verification
Retention, Access and Correction of Personal Information
Working with Special Personal Information
Public Sector Responsible Use of Verification Data

Document Requests

8

How Client Admins Can Use the Document Tracker Better
What to Do If a Document Request Stays Open or In Progress
Why a Document Request May Be Rejected
Before You Submit a Document Request
How to View or Download a Completed Document Request
Understanding Document Tracker Statuses
How to Submit a Document Request
What Counts as a Document Request

e-Consent

8

Understanding Signature Options in e-Consent
How the Qualification Step Works in e-Consent
Why a Candidate May Reject e-Consent
What the Candidate Needs Before Opening e-Consent
Before You Send an e-Consent Request
Understanding e-Consent Statuses and Reminders
What the Candidate Does in e-Consent
What e-Consent Is and How to Send It

Fraud Prevention & Risk Signals

8

Fraud Prevention 101
Identity Fraud Warning Signs
Synthetic Identity and False Documentation 101
Ghost Employees and Payroll Integrity 101
Debtor Tracing and Contactability 101
Supplier and Vendor Risk 101
Credential Fraud in Recruitment 101
Why One Check Is Not Always Enough

Getting Started

5

How to Explain J-Cred to a New Team Member
How to Prepare Your Team Before They Use J-Cred
What Approved and Onboarded Means
Your First Day in J-Cred: A Simple Checklist
Client Administrator Quick Start Guide

Credit & Consumer Information

7

Credit Bureau Report 101
Credit Score vs Credit Profile
Consumer Trace and Contact Data 101
Affordability, Income Estimation and Propensity Concepts
Disputes and Corrections in Credit Information
Credit Data for Collections and Debtors Books
Responsible Use in Public Sector Revenue Recovery

Multi-Search

6

How to Read a Combined Multi-Search Report
Common Reasons a Multi-Search May Fail or Be Rejected
When to Use Multi-Search and When Not To
Understanding Multi-Search Statuses, Reports, and Re-Try
How to Run a Multi-Search
When to Use Multi-Search

Sector & Industry Insights

9

Municipal Verification and Revenue Intelligence 101
Higher Education and Student Funding Verification 101
SETA and Skills Programme Evidence 101
Recruitment and Employee Screening 101
Legal and Financial Services Verification 101
Insurance Claims and Fraud Screening 101
Debt Collection and Tracing 101
Procurement and Beneficial Ownership Awareness
NPO, CSI and Programme Beneficiary Verification

Public FAQs

12

FAQ: Why Did an ID Check Fail?
FAQ: Why Do Results Differ Between Sources?
FAQ: Can J-Cred Correct Government Records?
FAQ: Does a Verification Equal Approval?
FAQ: What If a Person Disputes a Result?
FAQ: How Often Is Master Data Updated?
FAQ: What Is Needed to Verify a Qualification?
FAQ: Why Is Consent Requested?
FAQ: Can Mobile or Dynamic IP Users Access the Platform?
FAQ: What Information Should Support Requests Include?
FAQ: Why Do Criminal Record Checks Need Fingerprints or Authorised Processes?
FAQ: How Do Organisations Avoid Over-Checking?

Platform Basics

9

How to Use Search History for Internal Follow-Up
Why Search IDs Matter Even When a Report Looks Fine
How to Re-Run an Older Search Correctly
Why Your Internal Reference Matters
How to Open, Switch, and Close Working Tabs
Understanding the Side Navigation Menu
Reports, Viewability, and Why Search IDs Matter
How to Use Filters, Tabs, and Exports in J-Cred
Understanding the Search History Page

Public Glossary

3

Glossary: Verification and Compliance Terms
Glossary: Data Sources and Custodians
Glossary: Risk, Fraud and Evidence Terms

Real-Time Searches

16

What Bank Account Verification Can and Cannot Confirm
Before You Submit a Credit Search
When to Search by ID and When to Search by Name
Understanding Exact Match, Contains, and Starts With in Company Search
What to Do When a Search Returns No Results
How to Choose the Right Search Criteria
Which Search Should I Use? A Quick Decision Guide
How to Run a PEP and Sanctions Check
How to Run a Fraud Check
How to Run Credit Checks and Bank Account Verification
How to Search Deeds Office and Vehicle Ownership
How to Run a Trust Search
How to Search a Company or Director
How to Search a Deceased Estate
How to Run Person Verification and ID Photo Verification
How to Run a Person Trace

Support & Troubleshooting

10

When to Contact Your Client Administrator First
Why You Should Not Work Around a Dispute by Re-Running a Search
What Challenged Information Means
Support Request vs Complaint vs Dispute
What External Dependencies Mean for Your Request
Understanding Response Times and Updates
What Information to Include When Contacting Support
What to Do If You Suspect Unauthorised Access
How to Handle Complaints, Disputes, and Challenged Information
Support, Service Continuity, and Turnaround Times

Glossary & Admin

5

How to Prepare for Busy Periods in J-Cred
How to Reduce Rejected Requests in Your Team
A Manager’s Guide to Responsible J-Cred Use
Client Admin Handover Checklist
J-Cred Terms You Should Know

Telecom & Compliance

24

RICA & SIM Registration
FICA & Customer Due Diligence
SIM Swap & Number Porting

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SIM Swap & Number Porting

SIM Swap & Number Porting

How to Protect Yourself from SIM-Swap Fraud
Number Porting and RICA
Mobile Number Portability (MNP) Basics
RICA and SIM Swaps
What Is a SIM Swap?

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About Us

Contact Us

Contact: +27 10 224 0589
E-mail: support@j-cred.co.za
Website: www.j-cred.co.za
Address: Unit 16, No.526 16th Road Constantia Square Office Park, Ranjespark, Gauteng 1685

News & Insights

Why One Check Is Never Enough
The True Cost of a Data Breach
Deceased Identity Fraud: The Silent Crime
From Checkbox to Intelligence: The New KYC

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